Featured Work 02
Employee Experience Design
The challenge
What started as a government project team was rapidly growing into a billion-dollar government agency. This change meant a lot to the department, but even more to its people. The government agency wanted to understand what attracted and retained high performing talent and how to design a world-class employee experience to suit.
The process
As part of a cross functional team, I explored employee pain points and identified opportunity areas to improve the employee experience. We designed and facilitated several co-design workshops with different types of employees including, permanent government employees, contractors and consultants. This ranged from graduates to executives to ensure we captured the breadth of employee experience. We also carried out research to understand the internal landscape from current policies, systems to procedures.
The outcome
The end to end employee experience was mapped; from identifying a potential employer to leaving the business. A set of service principles were also developed to inform the overall vision for the employee experience and to guide the design of future initiatives, along with a set of recommendations to uplift the employee experience.